Frequently Asked Questions
Everything you need to know about shopping with THE BOX.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $100 within the continental US. For orders under $100, a flat rate of $7.95 applies.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. All items must be in their original condition, unworn, and with tags attached. Please use our online portal to generate a prepaid return label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. Since we curate various designers, we recommend checking the specific dimensions for each item to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes. Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are the items at THE BOX ethically sourced?
At THE BOX, we prioritize sustainability. We partner with brands that adhere to fair labor practices and use eco-friendly materials whenever possible to ensure your fashion choices feel as good as they look.